Return and Refund Policy for Smartech Web Solutions

At Smartech Web Solutions, we are committed to providing exceptional online services, including web development and graphic design. We strive to ensure our clients are satisfied with their projects. However, we understand that sometimes things don’t go as planned. This policy outlines our approach to returns and refunds.

1. Scope of Services

This policy applies to all services provided by Smartech Web Solutions, including but not limited to web development, graphic design, and related digital services.

2. Project Approval Process

  • Initial Consultation: All projects begin with a consultation to determine your specific needs.
  • Proposal and Agreement: Following the consultation, a detailed proposal will be provided. Once you approve and sign the agreement, we will proceed with the project.

3. Refund Eligibility

  • Service Dissatisfaction: If you are dissatisfied with the final deliverable, you must notify us within 7 days of project completion. We will work with you to address your concerns and offer revisions as necessary.
  • No Refunds on Completed Work: Due to the nature of digital services, we do not offer refunds on completed work that has been approved by you.
  • Cancellation: If you wish to cancel your project before any work has begun, you may be eligible for a full refund. If work has commenced, a partial refund may be issued based on the completed work.

4. Revisions and Adjustments

  • We include a specified number of revisions in our service agreements. Any requests for additional revisions may incur extra charges.
  • If we are unable to meet your expectations after the allotted revisions, we will work towards a resolution that is satisfactory.

5. Service Disputes

  • If you have a dispute regarding our services, please contact us within 7 days of noticing the issue. We will investigate the matter promptly and work towards a fair resolution.

6. Refund Process

  • To request a refund, please submit a detailed explanation of your concerns along with your project details to su*****@sm******************.com .
  • Refund requests will be processed within 14 business days after receiving your request. You will be notified via email regarding the status of your request.

7. Exclusions

  • Refunds are not applicable for services provided on a trial basis or for digital products that have been downloaded or delivered.
  • This policy does not cover changes in project scope requested after initial approval.

8. Policy Changes

  • Smartech Web Solutions reserves the right to modify this policy at any time. Clients will be notified of any significant changes via email.

9. Contact Us

If you have any questions regarding this Return and Refund Policy, please contact us at su*****@sm******************.com .

Thank you for choosing Smartech Web Solutions. We appreciate your business and look forward to serving you!